Privacy policy
Last updated: February 19, 2026
This Privacy Policy describes how Refrigerant Supply LLC ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding our services (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page and the “Last updated” date will be revised.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources depending on how you interact with our Site.
We use this information to:
- Process and fulfill orders
- Provide customer service
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
What Personal Information We Collect
Information You Provide Directly
When you use our Services, you may provide the following information:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment confirmation details
- Account login details
- Customer service communications
Usage Data
We may automatically collect information about how you interact with our Site, including:
- IP address
- Device information
- Browser type
- Pages visited
- Network connection data
- Interaction with our website
This data may be collected using cookies and similar tracking technologies.
Information We Receive From Third Parties
We may receive information from third parties such as:
- Shopify (our eCommerce platform)
- Payment processors handling transactions
- Advertising and analytics providers
- Shipping and logistics partners
How We Use Your Personal Information
Order Processing
We use your information to process payments, fulfill orders, arrange shipping, and manage returns.
Marketing and Advertising
Where permitted by law, we may send promotional emails or advertisements regarding our products or services.
Fraud Prevention
We monitor transactions to detect fraud, unauthorized activity, and other security risks.
Customer Support
Your information allows us to respond to inquiries and provide customer service.
Cookies
Our website uses cookies to improve your browsing experience and analyze site traffic.
You can manage cookies through your browser settings, but disabling cookies may impact site functionality.
How We Share Your Information
We may share personal information with trusted third parties including:
- Payment processors
- Shipping carriers
- Technology providers
- Analytics and advertising partners
- Legal authorities when required by law
We do not sell your personal information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Data Security
We implement appropriate security measures to protect your information. However, no internet transmission or storage system is completely secure.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location, you may have rights including:
- Right to access your data
- Right to request deletion
- Right to correct inaccurate information
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us.
International Data Transfers
Your personal information may be stored or processed in the United States or other countri